Thank you for taking the time to inform us of your concerns.

Please follow the guidance given below to ensure a swift response and resolution. If you would like a copy of UcWA complaints procedure,it can be found here.

Informal Stage

First you must seek an informal resolution. You can either arrange this yourself by raising the issue with the relevant member of staff or we can help you. If you would like us to help, fill the form below. If you are doing this yourself, there is no need to fill any form.

Formal Stage

If you are unhappy with the results of the informal resolution, the matter can be taken further to a formal stage. You must complete the ‘formal stage form’ in as much detail as possible.

* Please note that as part of the investigation of your complaint, any member of staff mentioned will be made aware of the complaint, as will the Quality Unit team and Senior Management team.

Informal Stage Form

First you must seek to resolve any complaint, issue or concern informally.

If you would like us to assist you with an informal resolution, please complete the form below. If you have already attempted an informal resolution, but are not satisfied with the outcome, then please complete the ‘formal stage form’ below.

Formal Stage Form

If you have attempted an informal resolution, but are unsatisfied with the outcome please complete the form below. (Note: this will progress your complaint to a formal investigation)